Our Terms Of Service
Here at Search Creative we take security very seriously and work extremely hard to protect our customers information. None of your details will be shared or sold to any 3rd parties or external companies, furthermore we comply with latest date protection legislation meaning the information you provide will be treated high levels of confidentiality.
Payments & Cancellations:
Any payments made to cover ongoing work or services are strictly non-refundable, this also includes deposit payments. All of our agreements are on an ongoing monthly basis and you will be billed automatically using the payment information provided to pay your subscription. Should you wish to change, alter or amend your package please speak to your account manager or contact us in writing.
Should you wish to cancel your agreement prior to your invoice falling due please email or write to us in order to activate this request. Upon receiving your cancellation notice we will respond to you confirming this has been received. Please note that your cancellation is not confirmed until we contact you to confirm so.
You will receive an invoice from us once your payment has been processed, please note this can take up to 48 hours. We recommend you keep these for your records.
Website Timescales & Content:
We will strive to deliver all products and services within the agreed timeframe. You will be notified if there are any amendments to this timeframe. Please note if we are awaiting information from the customer this may extend the completion date of your project.
We have the right to remove any content from your website or marketing should it contain any of the following:
- Any media that is unlawful or inappropriate.
- Any media that contains a virus or hostile program.
- Any media that constitutes harassment, racism, violence, obscenity, harmful intent or spamming.
- Any media that constitutes a criminal offence, or infringes privacy or copyright.
If you are providing Search Creative with any content/images for use on your website then you must have own the copyright, we cannot be held accountable should a copyright infringement issue occur with another 3rd party after your website has be put live on the internet.
Domain names we hold can be transferred away from us however this will not be possible if there is an outstanding balance on your account. Your domain name may also be subject to a release fee.
You can transfer any domains over to us however if this incurs a cost you may be charged but we will notify you prior to completing the transfer over to us.
Should your contact information change you must update us, this can be done via email or by contacting the office. Unfortunately, we cannot be held accountable should your invoices be sent to your incorrect email or address.
Questions about getting started? Drop us a line to find out more!
If you would like further information on our services please contact us today.
Are you considering us for your next project?
Contact us today and we will be happy to discuss your requirements with you.
Freephone: 0800 978 8360
London Office: 0203 507 1887
Bournemouth Office: 01202 862360
Bournemouth Address: Arena Business Park, Nimrod Way, Ferndown, BH21 7UH
London Address: Clarendon Business Centre, Fulham High Street, Fulham, West London, SW6 3JA